Privacy Policy

This Privacy Policy ("Policy") describes how Velo Lab Inc., a corporation organized under the laws of Ontario, Canada ("Velo Lab," "we," "us," or "our"), collects, uses, discloses, and protects your personal information when you access our website Velo Lab or use our platform and related services at Login (collectively, the "Platform" or "Services").

We are committed to protecting your privacy and maintaining transparency about how your information is handled.

1. Overview

Velo Lab is a research and analytics platform that allows users to build and backtest machine learning models to predict stock price direction. While we do not provide investment advice, execute trades, or manage brokerage accounts, we collect certain personal and technical information to operate our Platform and improve your experience.

This Policy explains what information we collect, how we use it, how we protect it, and the rights you have concerning your personal data.

2. Information We Collect

We collect both personal and non-personal information directly from you and automatically through your use of our Platform.

a. Information You Provide

Account and Contact Information:

When you register, we collect your name, email address, and password. You may also provide optional details such as your country, organization, or preferred communication preferences.

Communication Data:

We collect any information you send to us via email, support tickets, or contact forms.

Feedback or Survey Responses:

If you choose to provide feedback or respond to user surveys, we collect that information to improve our Services.

Velo Lab does not collect government-issued IDs, tax information, financial data, or payment card details, except as required to process paid subscriptions through secure third-party payment providers.

b. Information Collected Automatically

When you use our Site or Platform, we automatically collect technical information, including:

  • Device and Browser Data: IP address, device identifiers, browser type, and operating system.
  • Usage Data: Pages visited, actions taken on the Platform, model configurations, and session times.
  • Cookies and Tracking Technologies: We use cookies, pixels, and similar tools to remember your preferences, analyze usage patterns, and improve performance.

You can control or delete cookies through your browser settings. Some features of the Platform may not function properly if cookies are disabled.

c. Location and Analytics Data

With your permission, we may collect approximate location information (e.g., via IP address) to improve fraud prevention and regional compliance.

We also use analytics tools such as Google Analytics to help us understand how users interact with our Platform. For more information on how Google Analytics collects and processes data, visit Google Privacy & Terms

3. How We Use Your Information

We use collected information to:

  • Provide, operate, and improve the Platform and Services.
  • Authenticate and manage user accounts.
  • Communicate with you, including responding to inquiries and sending updates.
  • Conduct research and analysis to enhance features and performance.
  • Ensure security, detect fraud, and maintain system integrity.
  • Comply with legal and regulatory requirements.
  • Send marketing or product update emails (only if you have opted in).

We do not sell personal information or share it for advertising purposes outside our Platform.

4. Interest-Based and Analytical Advertising

We may partner with analytics and advertising providers to measure performance or show relevant ads about Velo Lab on third-party sites. These providers may use cookies or device identifiers to collect anonymized usage data.

You can opt out of such data collection through your browser settings or by visiting:

We do not track users across unaffiliated websites, and we do not respond to Do Not Track (DNT) signals.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, comply with our legal obligations, resolve disputes, or enforce agreements. When personal data is no longer required, we either delete it or anonymize it for aggregated analytics.

6. Protecting Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your data against unauthorized access, loss, or misuse. These include:

  • Secure encrypted connections (HTTPS/TLS).
  • Restricted access to personal data by authorized personnel only.
  • Periodic review of data handling practices.

No security system is completely foolproof, and we cannot guarantee absolute protection.

7. Children's Privacy

Velo Lab does not knowingly collect information from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us at Support and we will take appropriate steps to delete it.

8. International Data Transfers

As a global research platform, your information may be transferred and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws, including the use of contractual safeguards under PIPEDA and GDPR, where applicable.

9. Your Rights

Depending on your location, you may have the right to:

  • Access and obtain a copy of your personal data.
  • Correct inaccuracies in your data.
  • Request deletion of your personal data ("right to be forgotten").
  • Withdraw consent where processing is based on consent.
  • Object to or restrict processing of your data.

To exercise any of these rights, contact Support. We will respond within 30 days where legally required.

10. Third-Party Services

The Platform may contain links or integrations to third-party services (e.g., analytics, authentication, or cloud storage). Velo Lab is not responsible for the privacy practices of these third parties. Please review their respective privacy policies before providing personal data.

11. Communications and Opt-Out

By providing your email address, you consent to receiving communications from us, including service updates, research tips, and product news. You may unsubscribe from marketing emails at any time by clicking "Unsubscribe" in the email footer or contacting us at Support

Transactional and service-related emails (e.g., account notices, password resets) will continue to be sent as necessary.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices. The latest version will always be posted on Velo Lab with an updated "Last Updated" date. Continued use of our Services after an update constitutes your acceptance of the revised Policy.

13. Contact

If you have any questions or concerns regarding this Policy or our data practices, please contact us at Support

© 2025 Velo Lab Inc. All rights reserved.